PLEASE NOTE
TO BOOK IN USING A VOUCHER YOU WILL NEED TO CALL ON 01793 433338 OR EMAIL US AT relax@thethymetreatmentrooms.co.uk
Appointment Cancellation Policy
We operate a zero tolerance policy to late cancellations or missed appointments, and you will be charged the full amount for that appointment. We will taken into account certain circumstances.
Please allow at least 24 hours notice for any cancellations. We reserve the right to charge you THE FULL AMOUNT for lost time if we are unable to fill your appointment for less than 24 hours notice.
We require all client to turn up promptly to appointments, new clients are asked to arrive 5-10 minutes prior to their appointment to fill in consultation forms (this is not optional).
If you are late for your appointment we reserve the right to shorten the treatment time accordingly but still charge for the full amount. This is so that it does not interfere with later appointments.
For group booking of 3 or more people or for anyone booking more than 1 1/2 hour worth of treatment time we do require a 50% deposit upon booking, this is non-refundable within 48 hours of the treatment commencing.
Gift Vouchers
Any purchased gift vouchers are valid for 1 year from the date of purchase. Vouchers can be purchased for a treatment or a value. Vouchers expired after a 12 month period can be granted a 1 month extension, however this will only be for 50% of the original value on the voucher. After this point the voucher is completely invalid.
We cannot stress how important it is to allow yourself plenty of time to book in your treatments using your voucher, it is your responsibility to allow enough time to get booked in, considering we often have a 2-12 week waiting list.
Any special circumstances will be considered, however not guaranteed.
Please note all vouchers are non refundable, however if your voucher is for a treatment you do not like the sound of, you may use this against any other treatments for the same value.
Spa package Deposit Policy
A deposit of 50% of the total amount is required for all group bookings up to 4 weeks beforehand due to us having to plan ahead with staff and facilities. Failure to attend will incur 50% of treatment cost. The remaining balance is to be settled on Spa Day.
Spa Package Cancellation Policy
Less than 48hrs - No refund
We operate a zero tolerance policy to late cancellations or missed appointments, and you will be charged the full amount for that appointment. We will taken into account certain circumstances.
Please allow at least 24 hours notice for any cancellations. We reserve the right to charge you THE FULL AMOUNT for lost time if we are unable to fill your appointment for less than 24 hours notice.
We require all client to turn up promptly to appointments, new clients are asked to arrive 5-10 minutes prior to their appointment to fill in consultation forms (this is not optional).
If you are late for your appointment we reserve the right to shorten the treatment time accordingly but still charge for the full amount. This is so that it does not interfere with later appointments.
For group booking of 3 or more people or for anyone booking more than 1 1/2 hour worth of treatment time we do require a 50% deposit upon booking, this is non-refundable within 48 hours of the treatment commencing.
Gift Vouchers
Any purchased gift vouchers are valid for 1 year from the date of purchase. Vouchers can be purchased for a treatment or a value. Vouchers expired after a 12 month period can be granted a 1 month extension, however this will only be for 50% of the original value on the voucher. After this point the voucher is completely invalid.
We cannot stress how important it is to allow yourself plenty of time to book in your treatments using your voucher, it is your responsibility to allow enough time to get booked in, considering we often have a 2-12 week waiting list.
Any special circumstances will be considered, however not guaranteed.
Please note all vouchers are non refundable, however if your voucher is for a treatment you do not like the sound of, you may use this against any other treatments for the same value.
Spa package Deposit Policy
A deposit of 50% of the total amount is required for all group bookings up to 4 weeks beforehand due to us having to plan ahead with staff and facilities. Failure to attend will incur 50% of treatment cost. The remaining balance is to be settled on Spa Day.
Spa Package Cancellation Policy
Less than 48hrs - No refund
IMPORTANT NOTICE TO ALL CUSTOMERS!
Please note: There is now a parking eye that will issue parking fines to anyone who does not register their cars upon arrival at the Marriott for your treatments with us. They are situated both at the main reception and at the leisure club reception, so please remember to do this upon arrival of each visit to The spa/Marriott.
Please note: There is now a parking eye that will issue parking fines to anyone who does not register their cars upon arrival at the Marriott for your treatments with us. They are situated both at the main reception and at the leisure club reception, so please remember to do this upon arrival of each visit to The spa/Marriott.
Our therapist will no longer be wearing masks from 21st June 2022. If however you would feel safer if we did wear one during your treatment, this is no problem at all please just contact us before hand and we will be sure to have 1 on ready for when you arrive.
Reviews from some of our clients:
Thoroughly enjoyed my spa day and pregnancy massage :) Kelly F
Best spa in Swindon! All the girls are so friendly and always do an exceptional job xxx Lucy J
A much needed full body massage this morning and I'm so relaxed now that I'm almost horizontal... Thank you! Mark A
Thank you for my afternoon of relaxation! Can't wait for my next appointment to be pampered all over again xx Josephine F
I always feel really comfortable at the spa with the ladies doing my treatments and always count down to my appointment. Thank-you. Chris A
I had the MOST relaxing aromatherapy massage and facial today. Absolute perfection! Would definitely recommend and I'll be returning myself asap. Thank you :) Emily A
The most amazing Elemis Pregnancy Massage by Jordan. Can't recommend enough! Thank you so much x Helenka N
Amazing I had lashes and tan done for my hen do and wedding & it looked amazing. U girls made me so comfortable & I felt fab xx Katie R
Telephone:01793 433338
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Normal Opening hours Monday 10am- 7pm Tuesday 9.30am-6.30pm Wednesday 9.30am- 8pm Thursday 9.30am- 8pm Friday 9.30am- 6.30pm Saturday 8.30am- 4pm ___________________________________________ Bank Holidays Good Friday & Bank holiday Mondays 10am- 4pm _____________________________________________
Jennie has been in the industry for 13 years. Her favourite treatments are reflexology and lashes! When Jen isn’t at work you will find her out on dog walks and enjoying a glass of wine at home with her hubby.
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Jordan has been in the industry for 11 years, she is well known for being locked away doing her deep tissue massage and sports massages. Jordan always has a big smile on her face and always up for a laugh. Jordan is really hard to get booked in with as she is very popular - we recommend booking at least 6 weeks in advanced depending on what time of day you require.
When Jordan is not at work she will be out spending time with her dogs or in a different country as she loves her holidays. 
Rhian has a heartfelt passion for the Beauty & Wellness industry. Her favourite treatments are Facials however she loves all aspects of the industry. Spending time with her family as well as her dog Trigger are her favourite pass times.
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Summer has been working in the industry for 5 years, her speciality treatments are either waxing or nails, but she is booked in to do lots more training with us to extend her treatment list! When she's not at work she either enjoys cleaning or taking a nap’
